Naples Oral + Facial Surgery Gains Referral Efficiency with ReferralMD

About Naples Oral + Facial Surgery

Since founding his private oral surgery practice in 2000, Dr. Robert Naples has placed dental implants for thousands of patients in Williamson County and the greater Austin area. A leader in the local and national dental community, his broad treatment knowledge and experience includes dental implants, wisdom teeth removal, orthognathic and reconstructive surgery, and the groundbreaking All-on-Four® dental implant protocol.

Background

Why did Naples Oral + Facial Surgery decide to make a change?

Naples Oral + Facial Surgery first started looking for a referral management solution to help them manage inbound referrals to their practice. They were looking for a solution to replace the tracking spreadsheets they were using to track and organize referrals.  In addition, they were also looking for a better way to streamline their referral management process, close the loop with referring providers and better organize their patient referrals.

Benefits and Implementation

What features of the solution does Naples utilize?

With the implementation of the ReferralMD referral portal, Naples Oral + Facial Surgery now has another avenue for the practice to receive referrals.  By utilizing ReferralMD’s custom workflow statuses, the Naples Oral team has been able to stay on top of every step of the referral management and patient care process.

In addition, the Naples marketing team implemented ReferralMD’s CRM Tools into their workflows to better help them discover, track and report on referring provider leads they are working with.

How was the implementation process?

The implementation of ReferralMD at Naples Oral + Facial Surgery was smooth.  ReferralMD’s team took into account Naples current workflows and advised on the best way to implement the ReferralMD solution at their organization in order to meet their objectives and ensure long-term adoption.

 

Results

Increased referrals processed per quarter
Decreased time to reach out to patients
Decreased time to schedule appointments

“Referral MD has been an excellent resource in our practice. It has been beneficial in tracking and scheduling all referrals.”
Samantha Moran - Treatment Coordinator

“ReferralMD allows our referring doctors to easily input the information directly into our system to allow our staff to follow up and schedule their patients accordingly. Highly recommend ReferralMD!”
Samantha Moran - Treatment Coordinator

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