Referral Management

The best referral management solution for your healthcare organization

Benefits Our Referral Management Solution Delivers

Close Referral Feedback Loop. Increase Efficiency.

Close Referral Feedback Loop. Increase Efficiency.

Manage all inbound and outbound patient referrals using our intelligent platform and notify staff when referrals need attention. Automatically send referral status updates to referring providers and close the feedback loop.

Improve Patient Completion Rates

Improve Patient Completion Rates

Track patient referrals and engage with patients throughout the care cycle. From scheduling to post-care follow-up. Know where all your patients are in the referral process.

Reduce Processing Time

Reduce Processing Time

Faxing referrals, waiting on hold, cumbersome spreadsheets. These are all inefficient ways to track referrals. ReferralMD replaces these outdated and error-prone processes with a HIPAA compliant web-based referral management platform.

Centralized Referral Dashboard

Centralized Referral Dashboard

  • Receive, review, and respond to electronic and faxed referrals from any browser.
  • Route referrals received by phone and assign them to specific departments/ specialties.
  • Send, monitor, and track outbound referrals and receive appointment notifications in real-time.
Patient Journey Tracking

Patient Journey Tracking

  • We replace inefficient, paper-based workflows with scalable digital referral workflows.
  • Flag referral ‘status’ within each journey stage and see in real-time where referral bottlenecks are occurring.
  • Customizable workflows for multiple care settings, a unique one for each specialty, or standardized depending on your requirements.
Automated Feedback Loop

Automated Feedback Loop

  • Track the approval process in real-time as the sender or receiver of a referral.
  • After the referral, “If this, then that” rules will send communications back to patient or referrers to update or request information as needed (including diagnosis information).
  • Message & File Exchange with Providers
  • Task Management
  • Escalation Notifications
  • Audit Log

Message & File Exchange with Providers

Send messages  to providers and exchange patient files (x-rays, labs, dicoms) in real-time, regardless of the format or size.

Message & File Exchange with Providers

Task Management

Assign tasks to yourself, others, or a department and receive notifications when tasks are due, overdue, or completed.

Task Management

Escalation Notifications

Get notified when activities are not completed in a timely fashion.  Stay on track with your patient’s care journey and never lose a referral.

Escalation Notifications

Audit Log

Full accountability for every patient, every referral, and every change made in the referral system.

Audit Log

Why you should improve your referral process

46 %

46% of the time, patients do not receive the care they need and destination providers do not realize the revenue they could have.

55-65 %

The revenue impact of leakage can be significant, an average of 55-65% is lost annually costing a health system up to $1.54M per employed PCP.

20 %

20% of malpractice claims involve missed or delayed diagnoses due to deficits in hand-offs between providers.

63 %

63% of referring physicians are dissatisfied with the lack of timely progress updates post referral.

Solve Your Interoperability Challenge

We integrate with most electronic health records (EHR) systems, practice management systems (PMS), and radiology information systems (RIS) with APIs, HL7, FHIR, or Direct.

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See how ReferralMD delivers a better experience for providers, staff, and patients.

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