Referral Management
The best referral management solution for your healthcare organization
Benefits Our Referral Management Solution Delivers
Close Referral Feedback Loop. Increase Efficiency.
Manage all inbound and outbound patient referrals using our intelligent platform which alerts you when referrals need attention and automatically sends status updates to referring providers to close the feedback loop with them.
Improve Completion Rates
Track patient referrals and make sure that your patient is scheduled and completes their appointment. Know where all your patients are in the referral process.
Reduce Processing Time
Faxing referrals, waiting on hold, cumbersome spreadsheets. These are all inefficient ways to track referrals. ReferralMD replaces these outdated and error-prone processes with a HIPAA compliant web-based platform.
Centralized Referral Dashboard
- Receive, review, and respond to electronic and faxed referrals from any browser.
- Add referrals received by phone and assign them to specific departments/ specialties.
- Send, monitor, and track outbound referrals and receive notification of appointment status in real-time.
Patient Journey Tracking
- We replace inefficient, paper-based workflows with scalable digital workflows.
- Flag referral ‘status’ within each journey stage and see in real0tine where referral bottlenecks are occurring.
- Customizable workflows can be created for multiple care settings, a unique one for each specialty, or standardized depending on your requirements.
Automated Feedback Loop
- Track the approval process in real-time as the sender or receiver of a referral.
- After the referral, “If this, then that” rules will send communications back to patient or referrers to update or request information as needed (including diagnosis information).
- Message & File Exchange
- Task Management
- Escalation Notifications
- Audit Log
Message & File Exchange
Send messages to providers and exchange patient files (x-rays, labs, dicoms) in real-time, regardless of the format or size.
Task Management
Assign tasks to yourself, others, or a department and receive notifications when task are due, overdue or completed.
Escalation Notifications
Get notified when activities are not completed in a timely fashion. Stay on track with your patient’s care journey and never forgot another referral.
Audit Log
Full-accountability for every patient, every referral, and every change made in the system.
