Referral Management

The best referral management solution for your healthcare organization

Benefits Our Referral Management Solution Delivers

Close Feedback Loop and Increase Efficiencies

Close Feedback Loop and Increase Efficiencies

Manage all inbound and outbound referrals using intelligent platform which alerts you when referrals need attention and automatically sends status updates to referring providers to close the feedback loop with them.

Improve Completion Rates

Improve Completion Rates

With our referral management system in place, you can track the status of all of your referrals and make sure that your patient is scheduled and completes their appointment. Know where all your patients are in the referral process.

Reduce Processing Time

Reduce Processing Time

Faxing, long phone calls on hold, and spreadsheet tracking are inefficient, we replace these outdated and error-prone processes with an updated web-based platform.

Centralized Referral Dashboard

Centralized Referral Dashboard

  • Receive, review, and respond to electronic and faxed referrals from any browser.
  • Add referrals received by phone and assign to specific departments/ specialties.
  • Send, monitor, and track outbound referrals and receive notification of appointment status in real-time.
Patient Journey Tracking

Patient Journey Tracking

  • We replace inefficient, often paper-based workflows with transparent scalable workflows.
  • Ability to label different referral ‘status’ within each journey stage and see where bottlenecks are occurring in real-time.
  • Customizable workflows can be created for multiple care settings, a unique one for each specialty, or standardized depending on your requirements.
Automated Feedback Loop

Automated Feedback Loop

  • Track the approval process in real-time as the sender or receiver of a referral.
  • After the referral, “If this, then that” rules will send communications back to patient or referrers to update or request information as needed (including diagnosis information).
  • Message & File Exchange
  • Task Management
  • Escalation Notifications
  • Audit Log

Message & File Exchange

Send messages  to providers and exchange patient files (x-rays, labs, dicoms) in real-time, regardless of the format or size.

Message & File Exchange

Task Management

Assign tasks to yourself, others, or a department and receive notifications when task are due, overdue or completed.

Task Management

Escalation Notifications

Get notified when activities are not completed in a timely fashion.  Stay on track with your patient’s care journey and never forgot another referral.

Escalation Notifications

Audit Log

Full-accountability for every patient, every referral, and every change made in the system.

Audit Log

Why you should care about the referral process

46 %

46% of the time, patients do not receive the care they need and destination providers do not realize the revenue they could have.

55-65 %

The revenue impact of leakage can be significant, an average of 55-65% is lost annually costing a health system up to $1.54M per employed PCP.

20 %

20% of malpractice claims involve missed or delayed diagnoses due to deficits in hand-offs between providers.

63 %

63% of referring physicians are dissatisfied with the lack of timely progress updates post referral.

Solve Your Interoperability Challenge

We integrate with most electronic health records (EHR) systems, practice management systems (PMS), and radiology information systems (RIS) with APIs, HL7, FHIR, or Direct.

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See how ReferralMD delivers a better experience for providers, staff, and patients.

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