Referral Management For Enterprise Healthcare
Reduce leakage and grow market share with referral management, patient communication, scheduling, e-consults, and provider CRM.
Solve your interoperability challenges with customizable workflows and intelligent automation.
Comprehensive Solutions for Inbound and Outbound Referrals
Manage all inbound and outbound referrals using ReferralMD, Our intelligent referral tracking platform alerts your staff when patient referrals need attention. It automatically sends status updates to referring providers to close the feedback loop.
Patient Engagement Tools
Embrace consumerization of healthcare with an increased focus on customer service by ensuring patients are engaged throughout the entire referral process resulting in a better patient experience and increased loyalty to their providers.
Manage all inbound and outbound faxes and categorize new faxes as referrals or documents for existing patients so the system can automatically route the faxes to the referrals queue or the integrated EHR.
Patient Direct Scheduling
ReferralMD lets patients find and schedule appointments directly. Simply enter the provider you want to see, enter your information and select the best time for your appointment.
Electronic consults allow primary care offices to invite specialists to a secure online discussion to review a specific patient case and exchange messages and files prior to sending the referral.
Improve your healthcare marketing strategy and research potential referral partners using our directory of over 5 million providers. Track your organization's healthcare marketing efforts including outreach to referral partners, and referral volume analytics for your marketing team, and store it all in a centralized CRM. The result is improved patient satisfaction and loyalty.
SmartMATCH Decision Support
System automatically prioritizes specialty providers based on accepted insurance, provider affiliation, average wait time, distance from patient, and other metrics in order to match the patient with the most appropriate provider.
Gain better insight into your healthcare business using real-time analytics such as the metrics dashboard, patient referral volume, trends, leakage rate, capture rate, service levels, wait times, outreach results, competitor patterns, and more. Use the information to make informed decisions to improve your practice's bottom line.
Automate Prior Authorizations
Healthcare practices benefit from automated prior authorizations. Reduce administrative burden by up to 70% and eliminate rework by up to 90%. Seamlessly integrated with your existing health system and patient workflows.