Referral Management For Enterprise Healthcare


Reduce leakage and grow market share with referral management, patient communication, scheduling, e-consults, and provider CRM.

Solve your interoperability challenges with customizable workflows and intelligent automation.

Comprehensive Solutions for Inbound and Outbound Referrals

Referral Management

Referral Management

Manage all inbound and outbound referrals using ReferralMD, Our intelligent referral tracking platform alerts your staff when patient referrals need attention. It automatically sends status updates to referring providers to close the feedback loop.

Patient Engagement Tools

Patient Engagement Tools

Embrace consumerization of healthcare with an increased focus on customer service by ensuring patients are engaged throughout the entire referral process resulting in a better patient experience and increased loyalty to their providers.

SmartFAX Management

SmartFAX Management

Manage all inbound and outbound faxes and categorize new faxes as referrals or documents for existing patients so the system can automatically route the faxes to the referrals queue or the integrated EHR.

Patient Direct Scheduling

Patient Direct Scheduling

ReferralMD lets patients find and schedule appointments directly. Simply enter the provider you want to see, enter your information and select the best time for your appointment.

Consult Management

Consult Management

Electronic consults allow primary care offices to invite specialists to a secure online discussion to review a specific patient case and exchange messages and files prior to sending the referral.

Healthcare CRM

Healthcare CRM

Improve your healthcare marketing strategy and research potential referral partners using our directory of over 5 million providers. Track your organization's healthcare marketing efforts including outreach to referral partners, and referral volume analytics for your marketing team, and store it all in a centralized CRM. The result is improved patient satisfaction and loyalty.

SmartMATCH Decision Support

SmartMATCH Decision Support

System automatically prioritizes specialty providers based on accepted insurance, provider affiliation, average wait time, distance from patient, and other metrics in order to match the patient with the most appropriate provider.

Real-Time Analytics

Real-Time Analytics

Gain better insight into your healthcare business using real-time analytics such as the metrics dashboard, patient referral volume, trends, leakage rate, capture rate, service levels, wait times, outreach results, competitor patterns, and more. Use the information to make informed decisions to improve your practice's bottom line.

Automate Prior Authorizations

Automate Prior Authorizations

Healthcare practices benefit from automated prior authorizations. Reduce administrative burden by up to 70% and eliminate rework by up to 90%. Seamlessly integrated with your existing health system and patient workflows.

Referral Management Solved

Solution Use Cases

Close the feedback loop, improve loyalty, and increase revenue from referring providers

Close the feedback loop, improve loyalty, and increase revenue from referring providers

Stakeholders: ACOs/CINs, Dentists, Health Systems, Hospitals, Payers

Acquire and retain patients with provider relationship management software (CRM)

Acquire and retain patients with provider relationship management software (CRM)

Stakeholders: ACOs/CINs, Dentists, FQHC, Health Systems, Hospitals, Payers, PCPs, Pharmaceuticals

Triage and match patients with the best providers with clinical decision support checklists

Triage and match patients with the best providers with clinical decision support checklists

Stakeholders: ACOs/CINs, Dentists, FQHC, Health Systems, Payers, PCPs, Pharmaceuticals

Improve visibility of provider affiliations across the network and reduce leakage

Improve visibility of provider affiliations across the network and reduce leakage

Stakeholders: ACOs/CINs, FQHC, Health Systems, Hospitals, Payers

Communicate with online messages and consults versus fax or phone-calls on hold

Communicate with online messages and consults versus fax or phone-calls on hold

Stakeholders: ACOs/CINs, Dentists, FQHC, Health Systems, Hospitals, Payers, PCPs

Deliver faster, better quality care for patients

Deliver faster, better quality care for patients

Stakeholders: ACOs/CINs, Dentists, FQHC, Health Systems, Hospitals, Payers, PCPs, Pharmaceuticals

Benefits of ReferralMD

Home
25 %

Increase referral volume more than 25%

Home
37 %

Increase operational efficiencies up to 37%

Home
80 %

Decrease appointment wait times up to 80%

Home
65 %

Reduce patient leakage up to 65%

Solve Your Interoperability Challenge

We integrate with most electronic health records (EHR) systems, practice management systems (PMS), and radiology information systems (RIS) with APIs, HL7, FHIR, or Direct.

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See how ReferralMD delivers a better experience for providers, staff, and patients.

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