Referral Management For Enterprise Healthcare


Reduce referral leakage and grow market share with improved referral management, patient communication, scheduling, e-consults, and provider CRM.

Solve your interoperability challenges with customizable workflows and intelligent automation.

Comprehensive Solutions for Inbound and Outbound Referrals

Referral Management

Referral Management

Manage all inbound and outbound referrals using ReferralMD, Our intelligent referral tracking platform alerts your staff when patient referrals require attention. It automatically sends status updates to referring providers to close the feedback loop.

Patient Engagement Tools

Patient Engagement Tools

Improve health outcomes and patient experience when you communicate with patients and their families. With ReferralMD, Healthcare organizations can increase patient engagement and increase loyalty to their providers.

SmartFAX Management

SmartFAX Management

Manage all inbound and outbound faxes and categorize new faxes as referrals or documents for existing patients so the system can automatically route the faxes to the referrals queue or the integrated EHR.

Patient Direct Scheduling

Patient Direct Scheduling

ReferralMD lets patients directly schedule appointments. Our system is user-friendly and familiar so it's easy for patients to select a provider, time and location right from your website.

Consult Management

Consult Management

Electronic consults allow primary care offices to invite specialists to a secure online discussion to review a specific patient case and exchange messages and files prior to sending the referral.

Healthcare CRM

Healthcare CRM

Improve your healthcare marketing strategy and research potential referral partners using our directory of over 5 million providers. Sales and marketing teams use the healthcare CRM for marketing efforts, outreach to referral partners, and referral volume analytics. All data is stored in our centralized CRM. The result is improved patient satisfaction and loyalty.

SmartMATCH Decision Support

SmartMATCH Decision Support

System automatically prioritizes specialty providers based on accepted insurance, provider affiliation, average wait time, distance from patient, and other metrics in order to match the patient with the most appropriate provider.

Real-Time Referral Analytics

Real-Time Referral Analytics

Gain better insight into your healthcare business using real-time referral analytics including metrics dashboard, patient referral volume, referral trends, referral leakage rate, capture rate, service levels, wait times, outreach results, competitor patterns, and more. Use the information to make informed decisions to improve your practice's bottom line.

Automate Prior Authorizations

Automate Prior Authorizations

Your practice will benefit from automated prior authorizations. Reduce manual tasks by up to 70% and eliminate rework by up to 90%. Seamlessly integrate with your existing health system and patient workflows.

Referral Management Solved

ReferralMD Use Cases

Close the feedback loop, improve loyalty, and increase revenue from referring providers

Close the feedback loop, improve loyalty, and increase revenue from referring providers

Stakeholders: ACOs/CINs, Dentists, Health Systems, Hospitals, Payers

Acquire and retain patients with provider relationship management software (CRM)

Acquire and retain patients with provider relationship management software (CRM)

Stakeholders: ACOs/CINs, Dentists, FQHC, Health Systems, Hospitals, Payers, PCPs, Pharmaceuticals

Triage and match patients with the best providers with clinical decision support checklists

Triage and match patients with the best providers with clinical decision support checklists

Stakeholders: ACOs/CINs, Dentists, FQHC, Health Systems, Payers, PCPs, Pharmaceuticals

Improve visibility of provider affiliations across the network and reduce leakage

Improve visibility of provider affiliations across the network and reduce leakage

Stakeholders: ACOs/CINs, FQHC, Health Systems, Hospitals, Payers

Communicate with online messages and consults versus fax or phone-calls on hold

Communicate with online messages and consults versus fax or phone-calls on hold

Stakeholders: ACOs/CINs, Dentists, FQHC, Health Systems, Hospitals, Payers, PCPs

Deliver faster, better quality care for patients

Deliver faster, better quality care for patients

Stakeholders: ACOs/CINs, Dentists, FQHC, Health Systems, Hospitals, Payers, PCPs, Pharmaceuticals

ReferralMD By The Numbers

Home
25 %

Increase referral volume more than 25%

Home
37 %

Increase operational efficiencies up to 37%

Home
80 %

Decrease appointment wait times up to 80%

Home
65 %

Reduce patient leakage up to 65%

Solve Your Interoperability Challenge

We integrate with most electronic health records (EHR) systems, practice management systems (PMS), and radiology information systems (RIS) with APIs, HL7, FHIR, or Direct.

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