A Better Way To Manage
Your Provider Referral Network

The leading healthcare consult and referral management software. Improve patient communication with our Healthcare CRM solution. Reduce leakage. Grow your market share. Improve customer service.

The Comprehensive Consult and Referral Management Solution

Referral Management

Referral Management

Manage all inbound and outbound referrals using intelligent platform which alerts users when referrals need attention and automatically sends status updates to referring providers to close the feedback loop with them.

Consult Management

Consult Management

Electronic consults allow primary care offices to invite specialists to a secure online discussion to review a specific patient case and exchange messages and files prior to sending the referral.

Marketing CRM

Marketing CRM

Research potential referral partners using directory of over 5 million providers, track marketing and outreach activities across referral partners and report on referral volume per marketing representative.

SmartMATCH Decision Support

SmartMATCH Decision Support

System automatically prioritizes specialty providers based on accepted insurance, provider affiliation, average wait time, distance from patient, and other metrics in order to match the patient with the most appropriate provider.

SmartFAX Management

SmartFAX Management

Manage all inbound and outbound faxes and categorize new faxes as referrals or documents for existing patients so the system can automatically route the faxes to the referrals queue or the integrated EHR.

Patient Access and Engagement

Patient Access and Engagement

Embrace consumerization of healthcare with an increased focus on customer service by ensuring patients are engaged throughout the entire referral process resulting in a better patient experience and increased loyalty to their providers.

Real-Time Analytics

Real-Time Analytics

Gain better insight into your business using real-time analytics such as the metrics dashboard, referral volume, trends, leakage rate, capture rate, service levels, wait times, outreach results, competitor patterns, etc.

Why Your Healthcare Practice Needs Our
Referral Management Solution

Home
25 %

Increase referral volume more than 25%

Home
37 %

Increase operational efficiencies up to 37%

Home
80 %

Decrease appointment wait times up to 80%

Home
65 %

Reduce patient leakage up to 65%

Solution Use Cases

Close the feedback loop, improve loyalty, and increase revenue from referring providers

Close the feedback loop, improve loyalty, and increase revenue from referring providers

Stakeholders: ACOs/CINs, Dentists, Health Systems, Hospitals, Payers

Acquire and retain patients with provider relationship management software (CRM)

Acquire and retain patients with provider relationship management software (CRM)

Stakeholders: ACOs/CINs, Dentists, FQHC, Health Systems, Hospitals, Payers, PCPs, Pharmaceuticals

Triage and match patients with the best providers with clinical decision support checklists

Triage and match patients with the best providers with clinical decision support checklists

Stakeholders: ACOs/CINs, Dentists, FQHC, Health Systems, Payers, PCPs, Pharmaceuticals

Improve visibility of provider affiliations across the network and reduce leakage

Improve visibility of provider affiliations across the network and reduce leakage

Stakeholders: ACOs/CINs, FQHC, Health Systems, Hospitals, Payers

Communicate with online messages and consults versus fax or phone-calls on hold

Communicate with online messages and consults versus fax or phone-calls on hold

Stakeholders: ACOs/CINs, Dentists, FQHC, Health Systems, Hospitals, Payers, PCPs

Deliver faster, better quality care for patients

Deliver faster, better quality care for patients

Stakeholders: ACOs/CINs, Dentists, FQHC, Health Systems, Hospitals, Payers, PCPs, Pharmaceuticals

Solve Your Interoperability Challenge

We integrate with ALL electronic medical record and practice management software with Direct Message, API, HL7, or FHIR.

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