BETTER COMMUNICATION MEANS BETTER PATIENT OUTCOMES
The industry shift to value-based healthcare drives the importance of partnership and collaboration among health systems
The all-in-one referral management and e-consultation platform that improves referral workflow, automates progress updates, and direct messages between health systems with appropriate prioritization
Customizable routing technologies enable precise demand-supply matching and improves efficiency and access to patient data for nurses, coordinators, and doctors
Improve visibility into your entire provider network for referring doctors and patients with an accurate physician directory service, powerful search, and SEO technology that helps increase utilization and reduces leakage
IMPROVE PATIENT ACCESS
Ensure your referral coordinators have the information and technology they need to care for your patients efficiently. referralMD matches the patient with the right provider based on cost and quality metrics.
MORE PATIENT TIME
Spend less time managing paper, faxes, and phone calls and more time with patients
Measure real-time operational metrics around patient leakage and referral patterns
BUSINESS CHALLENGES ENUMERATED
Fundamentally, referral leakage is failure to be perceived as the best provider in a competitive market
DATA DRIVEN PLATFORM FOR REFERRAL MANAGEMENT AND PATIENT ACCESS
Increase revenue by upwards of $900K per employed physician by using an online referral management system. (Sources 1, 2)
Increase Referral Capture
Increase referral capture by 25%
By using an online referral system you can improve utilization by 20%
Improve Completion Rates
Making it more convenient to manage referrals improves appointment completion rates by 5 times
Decrease Lead Times
Decrease lead times by up to 80% through the use of data-driven insights and increase show rates by 20% for appointments.
Streamline Communication with Online Referral Management
Offer referring offices direct access and visibility to your entire referral network while promoting network adequacy for underserved populations. With referralMD, you can securely move patient data from one organization to another reducing wait times and maintaining accuracy of patient data as the care episode moves from one provider to the next.
Increase Revenue and Contain Costs
With referralMD’s robust set of growth tools (SmartFAX, SmartFORMS, and Physician Referral Portal) we can help providers stay top of mind with referring providers automatically. Spend 50% less time managing paperwork, faxes, and phone wait times with referralMD’s prioritized Work Queue.
Reduce Patient Leakage
Help staff identify provider affiliations across your network to reduce patient leakage, revenue loss, and improve care quality for patients.
referralMD streamlines referral approval and submission workflows while reinforcing policies, particularly in non-standard referrals.
Patient Care Access
referralMD provides secure and open communication paths to doctors, staff, and other care givers to reduce access barriers, improves scheduling metrics, and provides visibility to care givers during the process.
Access to specialty knowledge can be difficult and expensive, but when the patient does not need to be physically present, consultation can be done efficiently and effectively using asynchronous text based technology (eConsults) from referralMD. Invite one or many in-network or out-of-network doctors to a online chat and communicate and share patient details and medical records securely.
Increase Visibility Online
referralMD helps improve online visibility on major search engines and offers tools to help promote your practice online to ensure your information is accurate and complete everywhere patients are looking.
Lower Malpractice Risk
referralMD tracks every interaction, from both the sender and receiving organization and highlights lack of action so no referral goes unnoticed.
Improve Customer Service
Improve customer service with referring providers and patients by offering peace of mind that your organization uses the best technology to insure their transfer of care is done appropriately.
Complete and Accurate Provider Directory
referralMD creates a robust directory of all Physicians as well as internal staff for your entire organization. Search an up-to-date directory by specialty, clinical expertise, insurance accepted, locations, availability, demographics, and average procedure costs. This connects patients to the right internal and external providers for compliance with referral rotation. Increasing engagement and satisfaction.
Order to Appointment Process
referralMD sends follow up reminders ensure administrators keep hospital based orders discharge. This helps patients keep appointments and leverages referralMD’s automated patient call-back reminder feature reducing nurse’s phone time to focus on patient care.
Physician Loyalty & Training
Physicians frequently have longstanding relationships with specialists that they have worked with for a number of years. Understanding where these common referral paths are will help design education plans about the importance of in-network utilization.
WHOM WE SERVE:
We offer a robust platform for all specialties and organization sizes
TRACK YOUR COMPETITOR’S REFERRAL PATTERNS
Understand your competition’s referral patterns (Who they exchange referrals with) and your own network’s splitting behavior.