House Calls Decreases Referral Processing Time with ReferralMD
About House Calls
House Calls offers healthcare services that bring the convenience of a traditional doctor’s office visit directly to the comfort of the patient’s home. Patients have the flexibility to choose between in-person visits, at home, in a clinic, or wherever they reside. House Calls provides personalized care plans, medication management, the ordering of tests, labs, specialist referrals, follow-up appointments, remote patient monitoring, and much more.
Results
Background
Why did House Calls select ReferralMD?
House Calls wanted to integrate with multiple systems
House Calls was looking for a solution to integrate with Athenahealth, Navihealth, CarePort, and their data warehouse. ReferralMD’s ability to integrate with multiple third-party systems was one of the main reasons for selecting the platform. House Calls leverages the various integrations to streamline their workflow by eliminating duplicate data entry and ensuring data accuracy across systems.
Benefits and Implementation
Increase Referral Volume & Productivity
House Calls was looking for a solution to increase its referral volume across its 11 locations. House Calls utilizes various channels to receive referrals in ReferralMD, such as the website portal, free accounts, Direct messages, and fax. As a result, House Calls has seen a 104% increase in their referral volume from 6,462 referrals in 2022 to 13,151 referrals in 2023.
House Calls can now process and manage more referrals through the various integrations and centralized referral workflow in ReferralMD. As a result, House Calls has decreased their average time to complete referrals by 42% from 9.4 days in 2022 to 5.5 days in 2023.
Decrease Appointment Scheduling Time
House Calls wanted to reduce the time it takes to schedule patient appointments. With the implementation of ReferralMD, House Calls started using the Alerts feature to identify referrals that need attention based on pre-defined timeframes to ensure that referrals advance through the workflow and patient appointments are scheduled in a timely manner.
In addition, the Athenahealth integration has helped streamline the workflow by updating referrals in ReferralMD based on appointments scheduled in Athenahealth. As a result, House Calls has decreased their average time to schedule appointments by 50% from 12 days in 2022 to 6 days in 2023.
Manage Referral Partner Network
The House Calls Physician Liaison team wanted a solution to help better manage their referring provider network and community outreach. By utilizing ReferralMD’s CRM, the House Calls Physician Liaison team can document their community outreach and follow-up activity, including reaching out to referral partners when referral volume changes.
House Calls also uses Analytics in ReferralMD to correlate their marketing outreach activity with the number of referrals they receive from each referral partner.