First Care Clinic Streamlines Referral Process

Why did First Care Clinic explore a new solution?

First Care Clinic was looking for a solution to streamline its outbound referral process. They found it difficult to manage the referral process in their EHR since no workflow provided visibility into the status of referrals and actions that needed to be performed. As a result, referrals fell through the cracks, and follow-up tasks were not completed as quickly as they wanted. First Care Clinic selected ReferralMD for its customizable referral workflow and intuitive user interface, which is perfectly suited to the needs of its referral coordinators.

Decrease Time to Send Referrals

ReferralMD’s outbound referrals work queue enhanced First Care Clinic’s operational efficiency by providing a streamlined approach to organizing and visualizing the outbound referral process. In addition, customized alerts within the system ensure that referral coordinators remain proactive, promptly addressing referrals that need attention. As a result, First Care Clinic was able to decrease the time to send referrals by 123%.

Increase Productivity Per Referral Coordinator

First Care Clinic optimized its referral workflows, resulting in a notable increase in the number of referrals processed and sent by each coordinator. ReferralMD allows coordinators to personalize their referral work queues, enabling them to tailor the interface to their specific needs. ReferralMD’s notifications feature ensures efficient workflow management by promptly notifying coordinators of new referrals requiring processing. In addition, automation with ReferralMD reduces the number of manual steps in the process, including communication to patients and providers. As a result, coordinators increased their productivity and the amount of referrals they sent by 22%.

Decrease Time to Schedule Appointments

First Care decreased the time between sending referrals and scheduling patient appointments with specialists, resulting in faster access to necessary medical services. By implementing ReferralMD, the coordinators were alerted when referrals were not scheduled within specified timeframes or if the wait times for appointments were longer than expected. As a result, First Care Clinic decreased the time between sending referrals and scheduling appointments with specialists by 155%.

“It was refreshing to work with ReferralMD; the functionality promised was delivered. In today’s climate, we are often oversold on what a system or third-party vendor can deliver and how it can interface with our EMR. ReferralMD was upfront and honest about the performance and functionality. We have worked with the same point of contact to set up/test and monitor the services we have contracted to receive. ReferralMD also has knowledgeable team members who can assist us.”

Shelby Bach

EHR Specialist