"As a high volume group practice, we receive referrals through a variety of channels. Referral MD consolidates these channels into a single interface and automates much of the follow-up. Our staff is saving time and our referring providers are getting better service. It’s a win-win."
- Jake Blacksheer (Director)
The UCSF Department of Oral and Maxillofacial Surgery is one of four academic departments in the School of Dentistry. In addition to a significant role in the education of both dental and medical students, the department operates clinics, research labs, and residency programs
Historically, UCSF-OMS received faxed referrals from hundreds of referring providers and manually converted them to PDFs, then stored them in shared folders for further processing. The routine was labor-intensive, inefficient, error-prone and led to lost referrals and a lack of communication with referring providers.
By using ReferralMD to consolidate all referrals into one work queue (fax, electronic, phone, website) and track status updates in real-time with referring providers, USCF-OMS was able to streamline their referral management process and
gain operational efficiencies that redefined their referral management process within one week of implementation.
Within the first week, USCF-OMS immediately eliminated lost referrals, lowered patient wait times and provided real-time, consistent patient feedback with providers. Within 90 days UCSF-OMS experienced a 100% referral capture rate, an increase in referrals and referral sources and a decrease in patient wait times
unique referral sources
referral capture rate
lower wait times
ReferralMD is a HIPAA-compliant, cloud-based referral management platform (CRM). In addition, we offer a group of technologies; e-consult, decision support, fax management, provider directory, and analytics that complement a health system’s current EMR system with an integration or can be purchased as a standalone system by private practice groups.
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