Can ReferralMD tell me how long each referral takes?

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Service Level report shows the average time referrals stay in each phase of the workflow and calculates the following metrics for the practice and per provider:

  • Process Time: the time between referral receipt and when staff schedules appointment with the patient
  • Wait Time: the time between referral receipt and patient’s appointment date
  • Report Time: the time between appointment date and when consult report is sent to the referring provider
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