National Kidney Foundation of MI

Background

Why did The National Kidney Foundation of Michigan (NKFM) Make a Change?

The National Kidney Foundation of Michigan switched to ReferralMD to support their goal of expanding access to evidence-based programs. They needed a more efficient way to manage, track, and triage incoming referrals—something their previous processes couldn’t support. ReferralMD provided a centralized, user-friendly platform that improved communication, streamlined workflows, and enhanced care coordination.

Objectives

Before ReferralMD, referrals into their programs arrived through multiple disconnected channels, making it challenging to track, manage, and follow up consistently. The team needed a centralized solution to streamline intake, enhance communication, and ensure individuals were efficiently matched with the programs best suited to their needs.

• Centralize referral intake to eliminate disconnected channels

• Improve tracking and management of incoming referrals

• Enhance communication across teams

• Ensure timely and accurate matching of individuals to appropriate programs

• Streamline follow-up processes for better continuity of care

Solution

ReferralMD provided NKFM with the tools and infrastructure to establish a single, unified referral workflow. They launched with their Diabetes Prevention Program, using the platform to centralize and triage all incoming referrals. Features such as automated reminder messages, integrated CRM functionality, and intuitive analytics reporting have significantly enhanced team efficiency and improved consistency in follow-up and engagement.

Results

• 1,600+ referrals received since implementation
• 250+ individuals registered for evidence-based programs
• Streamlined triage into appropriate services
• Improved communication and tracking with referral partners
• Data-driven decision-making with real-time analytics
  

Looking Forward

Building on the success of the Diabetes Prevention Program, NKFM is now expanding its use of the ReferralMD platform to support additional evidence-based programs. The platform’s ability to match individuals with the services that best meet their needs has not only improved the quality and impact of our outreach but also saved valuable time for their care team.

The National Kidney Foundation of Michigan offers award winning programs and services to the more than 900,000 people with kidney disease in Michigan, as well as those at highest risk. The mission of the NKFM is to prevent kidney disease and improve the quality of life for those living with it. To learn more about the National Kidney Foundation of Michigan, visit www.nkfm.org.