Comprehensive Care Coordination Solution


ReferralMD transforms value-based care coordination by offering a comprehensive suite of features, including e-consults, referral management, and automated communications with both patients and providers.

Combined with the marketing CRM, patient engagement tools and an advanced suite of analytics, the platform provides a powerful extension to your EHR, RIS or PMS through seamless bidirectional integrations.

ReferralMD Platform Overview

Consult Management

Consult Management

Electronic consults (eConsults) allow primary care offices to invite specialists to a secure online discussion to review a specific patient case and exchange messages and files prior to sending the referral.

Referral Management

Referral Management

Manage all inbound and outbound patient referrals using ReferralMD, Our intelligent referral tracking platform alerts your staff when patient referrals require attention. Automatically send status updates to referring providers and close the feedback loop.

Patient Engagement Tools

Patient Engagement Tools

Improve health outcomes and patient experience when you communicate with patients and their families. With ReferralMD, Healthcare organizations can increase patient engagement and increase loyalty to their providers.

SmartFAX Management

SmartFAX Management

Manage all inbound and outbound faxes in a centralized work queue, merge and split faxes and exchange documents with your EHR, RIS or PMS

Patient Direct Scheduling

Patient Direct Scheduling

ReferralMD lets patients directly schedule appointments. Our system is user-friendly and familiar so it's easy for patients to select a provider, time and location right from your website.

Marketing CRM

Marketing CRM

Improve your healthcare marketing strategy and research potential referral partners using our healthcare CRM solution. Sales and marketing teams use the medical CRM for marketing efforts, and outreach to find referral partners, and see referral volume analytics. All data is stored in our centralized CRM system. The result is improved patient satisfaction and loyalty.

SmartMATCH Decision Support

SmartMATCH Decision Support

ReferralMD automatically prioritizes specialty providers based on accepted insurance, provider affiliation, average wait time, distance from patient, and other metrics in order to accurately match patient and provider.

Analytics & Business Intelligence

Analytics & Business Intelligence

We understand the pivotal role data plays in enhancing patient care and optimizing operational efficiency. Our software seamlessly integrates a comprehensive suite of features, including dynamic Dashboards, Automated Reports, Productivity metrics, Volume tracking, Distribution Maps, Activity Analysis, Process Time insights, Leakage Rates assessment, Conversion Rates evaluation, and No Shows analytics.

Automate Prior Authorizations

Automate Prior Authorizations

All healthcare practices benefit from automated prior authorizations. ReferralMD reduces manual tasks by up to 70% and eliminates rework by up to 90%. Seamlessly integrate with your existing health system and patient workflows.

See How our Care Coordination Solution Works

ReferralMD Use Cases

Close the feedback loop, improve loyalty, and increase revenue from referring providers

Close the feedback loop, improve loyalty, and increase revenue from referring providers

Stakeholders: ACOs/CINs, Dentists, Health Systems, Hospitals, Payers

Acquire and retain patients with provider relationship management software (CRM)

Acquire and retain patients with provider relationship management software (CRM)

Stakeholders: ACOs/CINs, Dentists, FQHC, Health Systems, Hospitals, Payers, PCPs, Pharmaceuticals

Triage and match patients with the best providers with clinical decision support checklists

Triage and match patients with the best providers with clinical decision support checklists

Stakeholders: ACOs/CINs, Dentists, FQHC, Health Systems, Payers, PCPs, Pharmaceuticals

Improve visibility of provider affiliations across the network and reduce leakage

Improve visibility of provider affiliations across the network and reduce leakage

Stakeholders: ACOs/CINs, FQHC, Health Systems, Hospitals, Payers

Communicate with online messages and consults versus fax or phone-calls on hold

Communicate with online messages and consults versus fax or phone-calls on hold

Stakeholders: ACOs/CINs, Dentists, FQHC, Health Systems, Hospitals, Payers, PCPs

Deliver faster, better quality care for patients

Deliver faster, better quality care for patients

Stakeholders: ACOs/CINs, Dentists, FQHC, Health Systems, Hospitals, Payers, PCPs, Pharmaceuticals

ReferralMD By The Numbers

Home
25 %

Increase patient referral volume more than 25%

Home
37 %

Increase operational efficiencies up to 37%

Home
80 %

Decrease appointment wait times up to 80%

Home
65 %

Reduce patient leakage up to 65%

Solve Your Interoperability Challenge

We integrate with most electronic health records (EHR) systems, practice management systems (PMS), and radiology information systems (RIS) with APIs, HL7, FHIR, or Direct.

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