Healthcare Leadership Podcast Series

Healthcare Leadership Podcast presented by ReferralMD - your go-to resource for increasing practice efficiency and revenue. In each episode we share tips, tricks, trends, and real stories from physicians and healthcare executives so you can hear what really works to grow your practice.

Press Ganey on New Healthcare Consumer Experience Trends

In this episode of the Healthcare Leadership Podcast, host Jennifer Thompson discusses the insights from the 2021 Consumer Experience Trends in Healthcare with Press Ganey’s Director of Channel Partnerships Matthew Davis, to determine the biggest shifts in patient habits that your practice needs to know – and how to improve their digital footprint accordingly.


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An Expert’s Guide to Price Transparency

Consumerism in healthcare is here to stay. One of the increasingly necessary methods for attracting patients who may be shopping around for a new provider is the incorporation of price transparency into the way your practice operates.



In this episode of the Healthcare Leadership Podcast, host Jennifer Thompson chats with Michael Havig M.D., orthopedic surgeon, managing partner at OrthoCollier, and founder of HealthMe, to discuss his expertise on transparent pricing and bundled healthcare. 


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Protecting Your Practice From Cybersecurity Threats

Many practice managers and physicians have so much going on in their day-to-day operations, IT and cybersecurity often becomes an afterthought, despite the healthcare industry being a particularly common target for complex and aggressive cyberattacks. Cybersecurity insurance can help protect healthcare practices without requiring constant attention and high costs from the practices themselves.


In this episode of the Healthcare Leadership Podcast, host Jennifer Thompson chats with Chris Burns, Managing Partner and Chief Experience Officer of Dedicated IT, an industry-leading managed service provider that understands the unique needs and threats that come with the healthcare IT landscape.


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Private Equity and Your Practice: What You Need to Know

How do you know if a private equity sale or partnership is right for your practice?

In this episode of the Healthcare Leadership Podcast, host Jennifer Thompson sits down with Justin Hand, founder and managing director of Westcove Partners, a healthcare-focused investment bank based in California, to answer common questions about private equity and discuss the interests of independent practices considering the jump into a private equity partnership.


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How to Use PR to Build Your Practice's Brand

Ever wondered how to raise your practice profile and build your brand through PR and media? In this week’s episode of the Healthcare Leadership Podcast, host Jennifer Thompson sits down with former reporter, news anchor, and long-time public relations professional Keith Landry to discuss how doctors and medical practices can leverage their expertise and take advantage of PR opportunities.


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How to Cope With Staff Shortages

Recruiting and retaining the right talent at a medical practice has become a much greater challenge in recent years, especially due to the disruption of COVID-19 and the era of what has been called “The Great Resignation.”


If you are running a short-staffed practice right now, you are not alone. How can healthcare leaders create a culture at work focused on wellness, engagement, and productivity to help employees commit to the practice for the long haul?


In this episode, host Jennifer Thompson discusses tools and tips related to taking care of employees with healthcare consultant and coach, Sondra Hoffman. With more than 30 years of experience in both large and mid-size, private and private equity backed practices, Sondra helps healthcare leaders develop strong collaborative teams to enhance the patient experience. 


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Real Estate Tips for Your Growing Medical Practice

When it comes to expanding your personal practice or finding opportunities to further populate your financial portfolio, the value of real estate is a no-brainer when you begin to look at the data.

In this episode, host Jennifer Thompson chats with healthcare real estate expert Trisha Talbot to answer questions about the various benefits of real estate for a medical provider, how to successfully own and operate buildings and facilities, and what options are out there for investment given today’s market.


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How Should Payors Think About Chronic Pain?

Pain. Something that most, if not all of us, have experienced. That being said, the topic of pain is broad. In this episode, host Jennifer Thompson chats with  Dr. Michael Hooten, MD, and Dr. Kayode Williams M.D.  Both serve on the American Academy of Pain Medicine. They discuss pain and pay and how payors have thought about pain in the past, and what they see as the future of pain and value-based care.


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Where Have All the Referrals Gone? [Practice Perspective]

Consolidation, as well as COVID, has been one of the biggest disrupters in healthcare for private practices.  Private/Independent practices have to find a way to get bigger or find a niche in order to grow their practice. The consolidation affects the flow of patient referrals a private practice needs to stay in business.


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Why some healthcare practices have embraced telemedicine…even post COVID

Even before COVID, Dr. Michael Greiwe, knew that telemedicine technology would help his orthopedic practice, OrthoCincy, grow as well as increase his patient’s satisfaction and engagement. So he developed the OrthoLive telemedicine platform because there was nothing that met his needs as an orthopedic provider.


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5 Tips to Improve Clinic Flow and Increase Sales on Premium Services

We all know how important it is for any healthcare practice to effectively measure results and target key areas for revenue growth.  So, what are some easy ways to improve clinic flow, increase sales, and create a sustainable model for growth?


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Does the Consolidation of Independent Practices Hurt Healthcare?

Consolidation is a normal part of any industry, but how is the current trend of consolidation in healthcare (be it from private equity or hospital buyouts), affecting physicians and patients?


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The 5 Best Digital Productivity Tools for Getting Things Done at Your Medical Practice

In any given day there’s only so much time, energy, and capital, right?  So, as a healthcare leader at your practice, how can you make the most of your available resources to improve workflow and get more done?

In this episode, hosts John Ellis and Jennifer Thompson chat with Corey Gehrold of Insight Marketing Group, a healthcare-centric marketing company, to uncover the top 5 productivity tools he recommends for medical practice leadership clients.


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