Benefits of referral management

Manage all inbound and outbound referrals and close the loop with referral partners and patients with automated communications

Streamline Referral Workflow

Automate referral tracking and streamline the entire referral process. Workflow automation closes the referral feedback loop by automatically updating referring providers on the status, improving provider communication. By keeping the referral process organized and flowing smoothly, you can enhance operational efficiency, reduce administrative burdens, and ensure better patient care.

Boost Patient Completion Rates

Maximize patient engagement with ReferralMD’s automated reminders, streamlined scheduling, and user-friendly interface. By simplifying appointment management and follow-ups, patients are more likely to complete their care plans, reducing missed appointments and improving overall healthcare outcomes.

Reduce Processing Time

Eliminate inefficient methods like faxing, waiting on hold, and using spreadsheets. ReferralMD’s HIPAA-compliant platform automates referral tracking, replacing outdated processes with a streamlined, web-based solution. This reduces processing time, improves accuracy, and enhances workflow efficiency for better patient care.

Referral Management with ReferralMD

Centralized Referral Dashboard

  • Receive, review, and respond to electronic and faxed referrals from any browser.

  • Route referrals received by phone and assign them to specific departments/ specialties.

  • Send, monitor, and track outbound referrals and receive appointment notifications in real-time.

SmartMATCH Decision Support

  • Send Referrals to the most appropriate provider

  • Clinical Decision Support

  • Provider Scorecard

  • Provider Ratings and Reviews

Referral Management with ReferralMD
Patient Referral Workflow

Patient Journey Tracking

  • We replace inefficient, paper-based workflows with scalable digital referral workflows.

  • Flag referral ‘status’ within each journey stage and see in real-time where referral bottlenecks are occurring.

  • Customizable workflows for multiple care settings, a unique one for each specialty, or standardized depending on your requirements.

Automated Feedback Loop

  • Track the approval process in real-time as the sender or receiver of a referral.

  • Flag referral ‘status’ within each journey stage and see in real-time where referral bottlenecks are occurring.

  • After the referral, “If this, then that” rules will send communications back to patient or referrers to update or request information as needed (including diagnosis information).

Patient Referral Feedback Loop
Message Providers

Message & Exchange FIles with Providers

Send messages  to providers and exchange patient files (x-rays, labs, dicoms) in real-time, regardless of the format or size.

Discuss patient wellness plans with other physicians

Task Management

Task Management

Assign tasks to yourself, others, or a department and receive notifications when tasks are due, overdue, or completed.

Task Management

Alert Notifications

Alert Notifications

Define and manage customized alert rules.
Receive notifications when activities are not completed in a timely fashion.
Manage work queues by exception more effectively.

Alert Notifications

Audit Log

Audit Log

Full accountability for every patient, every referral, and every change made in the referral system.

Audit Log

Why you should improve your referral process

46%

46% of the time, patients do not receive the care they need and destination providers do not realize the revenue they could have.

55-65%

The revenue impact of leakage can be significant, an average of 55-65% is lost annually costing a health system up to $1.54M per employed PCP.

20%

20% of malpractice claims involve missed or delayed diagnoses due to deficits in hand-offs between providers.

63%

63% of referring physicians are dissatisfied with the lack of timely progress updates post referral.

SmartEXCHANGE®

Bidirectional Integrations

We integrate with most electronic health records (EHR) systems, practice management systems (PMS), and radiology information systems (RIS) using APIs, HL7, FHIR, or Direct, and we also seamlessly connect with other HIPAA-compliant third-party systems and business intelligence tools.

Contact us if you don’t see your EHR

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