How We Help

Customized workflow and forms to manage inbound and outbound referrals through multiple channels with proactive alerts and SmartMATCH decision support.

SmartFAX Management: Automated and on-demand faxing with centralized work queue, advanced OCR and AI integration and tools to split and merge faxes.

Conversational AI powers the intake process allowing patients to complete registration forms and sign consent forms electronically on their phones.

Provider directory and online scheduling embedded on your website allow patients to find providers and book or request appointments.

Online patient scheduling integrates with the receiving provider’s EHR or scheduling system to check provider availability in real-time.

Automated and on-demand text and email messages sent to patients based on changes in the workflow using predefined templates and rules.

Manage e-consults sent to specialists in your network or to ConferMED with automated referral-to-consult conversions based on predefined rules.

Automated prior authorizations within your referral and scheduling workflow, streamlines communications with payers and drives operational efficiencies.

CRM allows marketing teams to document and track outreach activities, report on trends with referral partners and leverage built-in market research tools.

Automated reporting based on predefined KPIs, real-time reporting across all modules in the platform and integration with your data warehouse or BI tool.

Years of experience perfecting processes for implementing robust bidirectional integrations with EHR, RIS, PM, or other third-party systems.

Professional implementation and post go-live services include a dedicated project manager and account manager with technical support and business reviews.