UCSF Partners With ReferralMD to Centralize Their Referral Management Process

October 28, 2016 09:00 AM Pacific Daylight Time

SAN FRANCISCO, CA – ReferralMD is proud to announce a partnership with the University of California at San Francisco, Department of Oral and Maxillofacial Surgery (UCSF-OMS). UCSF has implemented ReferralMD’s leading enterprise patient access platform in order to lower their patient wait times, provide regular feedback to referring providers, prevent lost referrals, and centralize their referral management process.

UCSF-OMS previously received faxed referrals from hundreds of referring providers, converted them to PDFs and then stored them in shared folders. This process was inefficient and error-prone, leading to lost referrals and no time to provide status updates to referring providers.


After 90 days of using the ReferralMD platform, UCSF-OMS saw the following changes:

  • 48% lower waiting times for patients to receive an appointment
  • 100% staff adoption
  • Ability to automate appointment status updates to 395 referral sources
  • 0 lost referrals

“As a high-volume group practice we receive referrals through a variety of channels,” said Jake Blackshear, Department Manager at UCSF-OMS. “ReferralMD consolidates these channels into a single interface and automates much of the follow-up. Our staff is saving time and our referring providers are getting better service. It’s a win-win.”

“The industry shift to value-based healthcare drives the importance of partnership and collaboration among health systems” said Jonathan Govette, Co-founder and CEO of ReferralMD. “We are excited to partner with a best-of-breed institution like UCSF to improve patient access and communication for providers and patients.



The University of California, San Francisco, is a center of health sciences research, patient care, and education devoted solely to graduate education and located in San Francisco, California.

The UCSF Department of Oral and Maxillofacial Surgery is one of four academic departments in the School of Dentistry. In addition to a significant role in the education of both dental and medical students, the department operates clinics, research labs and residency programs across the programmatic areas listed below.

  • Oral and Maxillofacial Surgery
  • Dental Implants
  • Orofacial Pain and Sleep Dentistry
  • Hospital Dentistry
  • Pain Research

About Us

ReferralMD improves collaboration and patient access between health systems by providing communication tools with clinical decision support for expedited physician-to-physician (P2P) e-consults and referrals. Please visit www.getreferralmd.com to learn more.


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Rick Hammer

With over 25 years of experience in delivering the right products, partnerships, and services that lead to the success of healthcare technology companies; Rick Hammer serves as Chief Product Officer at ReferralMD

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