Improve the Patient and Provider Experience
with Smarter Referral Management
Faxes, emails and phone calls aren't efficient. ReferralMD captures and reports on every referral seamlessly, giving your organization more time for personalized care.
You Asked. We Delivered.
Help me track tasks, in/outbound referrals, insurance acceptance, affiliation, and choose the best doctor for my patient.
Help me get timely referral data to triage my patients so I can provide better care.
I need a standardized referral system that will flawlessly integrate with our EMR.
I need to understand referral patterns to attract and retain patients and referral sources.
Give me a tool to better assess our ability to compete in our market and reduce leakage.
Easy to Use Referral Management
Send and Receive Referrals
In a matter of seconds you can exchange a referral with any provider in the country. Centralize all your referrals and reduce faxes, phone calls and waiting on hold.
Each patient referral is tracked in real-time, ensuring transparency for physicians and staff (for both the sending and receiving organization), including appointment date/times, whether a patient fails to attend a
scheduled consultation, and no shows, etc.
Auto-Inform Feedback Loop
After the referral, "If this, then that" rules will send communications back to patient or referrers to update or request information as needed (including diagnosis information).
Rule-Based Referral Workflows
We replace inefficient, often paper-based workflows with transparent scalable workflows. Ability to label different referral ‘status’ within each journey stage and see where bottlenecks are occurring in real-time. ‘Out of the box’ workflows are designed to be used across all types of care, no matter the specialty.
Allows the creation of electronic referrals from the provider’s website so referring providers and patients can can refer without paper or phone calls.
Patient Communication Tools
ReferralMD sends messages to patients according to their communication preferences (e.g. telephone, email, or text message). These messages can include appointment reminders, pre-appointment paperwork, driving instructions, and follow-up messages.
Integrated Fax Management
Assign faxes to any person or department with a priority queue, categorize by type (referral, lab, medication list), set priority, add notes, and view status without managing paper or an antiquated e-fax system. Every fax can be automatically loaded into the EMR without scanning.
Intelligently Recommend the Best In-Network Providers
ReferralMD’s SmartMATCH provider directory includes care team contacts, network affiliations, insurances accepted, decision support, and e-referral forms to ensure that patient coordinators always have the most up-to-date information about each doctor; their experience, specialty and procedures they offer to help reduce leakage.
e-Consults that Connect Providers to Top Specialists
Access a network of providers before issuing your next referral.
For primary care
Reduce the need for an unnecessary face-to-face office visits by facilitating efficient real-time message and file-exchange (X-rays, dicoms, CCDs, images, and clinical notes).
Improve customer service and physician loyalty with referring providers while offering a value-add service to grow revenue.
Bidirectional secure communication
Communicate electronically with both subscribers and non-subscribers using real-time or asynchronous messaging.
Manage Your Marketing Efforts with an Integrated CRM
Specialty Navigator Directory (5M+ contacts)
Research new referral sources by specialty, experience, procedures offered and more.
Easily track referral volume, notes, messages, meetings, tasks, and call logs in one location so your team always has the most up-to-date information.
Ensure nothing falls through the cracks with a robust to-do tracker for all your staff.
Promote your practice every week to hundreds of referring providers in your area with branded progress updates.
Implementation, Integration, and Training Methodology
Cloud-based & easy to use
Powerfully simple software that can be used on any browser or device and accessed anywhere.
Safe and Secure
HIPAA-compliant, Military Grade, 256-bit file encryption keeps your patient files safe and secure.
Training and Support
We are always there to help by phone, email, live chat, videos, or on-site with a dedicated account manager.
Rapid Deployment Across Network
Receive referrals from anyone, even if they are not a subscriber. If you send referrals we can provide status updates to when they accept the referral and complete appointment.
Standalone or Integrated
Use as a standalone platform (Great for private practice offices), or integrate with the leading EHRs such as EPIC, Cerner, and eClinicalWorks, Allscripts, GE. Single Sign-On supported.