- Pam Fletcher (Administrative Director)
About Glendale MRI
Glendale MRI has been serving communities in California, such as Glendale and Burbank, for 30+ years. The team is dedicated to providing the best customer experience possible for MRls, PET Scans, and other imaging methods.
Business Challenges
Solution
By offering a solution that centralized all inbound faxes, phone calls, and other referral information into one work queue, Glendale MRI was able to manage their referrals faster as well as provide real-time feedback with top referring providers. This improved customer service and generated more referrals.
The Results
immediately after purchasing ReferralMD, Glendale MRI was able to see a dramatic decrease in processing time, upwards of 20 percent or 1.5 hours a day in time savings. This increased efficiency allowed their staff to prioritize patients in order of urgency and know in real-time if any referral was about to become latent.
About ReferralMD
ReferralMD is a HIPAA-compliant, cloud-based referral management platform (CRM). In addition, we offer a group of technologies; e-consult, decision support, fax management, provider directory, and analytics that complement a health system’s current EMR system with an integration or can be purchased as a standalone system by private practice groups.
Request a Demo of ReferralMD