• Powerful yet easy-to-use reports show graphs and maps on the screen including the Dashboard with all key metrics and the ability to drill-down for more information.
  • Detailed analytics include leakage rates, referral trends, capture rates, referral volume, volume by geography, competitor referral patterns, etc.
  • Service Level report shows the average time referrals stay in each phase of the workflow and calculates the following metrics for the practice and per provider:
    • Process Time: the time between referral receipt and when staff schedules an appointment with the patient
    • Wait Time: the time between referral receipt and patient’s appointment date
    • Report Time: the time between the appointment date and when the consult report is sent to the referring provider

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