Automated communication tools improve the patient experience and drive operational efficiencies for healthcare providers.
SAN FRANCISCO, December 18, 2018 — ReferralMD, the leader in healthcare referral management and patient access solutions, today announced the release of its text and email patient engagement platform. This platform improves patient communication using intelligent workflows built on customizable templates, allowing real-time communication with patients on any device.
“Patients are kept well informed throughout the referral process from the moment the referral is ordered, through the appointment confirmation and post-appointment follow-up. The result is a better patient experience, higher patient satisfaction and increased patient loyalty to the healthcare provider” said Rick Hammer, Chief Product Officer of ReferralMD.
ReferralMD helps providers embrace the continued consumerization of healthcare, placing a greater emphasis on improving the patient experience. The system empowers patients to take control of their health with effective messaging resulting in fewer missed appointments and reduced wait times for scheduling. In addition, phone calls and other manual processes which burden staff are eliminated, driving operational efficiencies for the provider.
Accountable Care Organizations, Clinically Integrated Networks, and other value-based care organizations benefit from automated patient messaging tools which help scale their central referral operations efficiently. ReferralMD can centralize and automate patient communication in networks which utilize multiple Electronic Health Record (EHR) systems. Patients receive appointment instructions and directions to the specialist’s office when the referral is ordered, confirm their appointments via text or email and are relieved from logging into a patient portal. Automated follow-up communications such as patient surveys and action reminders enhance continuing care.
The ReferralMD platform includes customizable workflow, decision support, and analytics tools that effectively manage all inbound and outbound referrals. With the Partner and Customer Relationship Management (CRM/PRM) system and market research tools, providers can develop and manage the entire referral network. Easily integrated with all the leading EHRs, ReferralMD decreases leakage, increases referral volume and improves the overall experience for patients.
ReferralMD delivers proven referral management, patient access and e-consult solutions that help hospitals, health systems, networks, and payers streamline the referral process, decrease patient leakage and improve communication between providers and patients. The enterprise platform matches patients with the most appropriate providers and closes the feedback loop between providers and patients. The solution’s powerful workflow and clinical decision support tools help healthcare providers increase revenue, drive operational efficiencies and improve customer service. To learn more about ReferralMD, please visit www.getreferralmd.com.