Better Communication, Better Outcomes

The leading healthcare CRM software; provider network management, referral handoffs, e-consults, patient access tools, and provider-directory with decision support.

Solution Use Cases

Our solution provides immediate improvement in revenue and significant short and long-term cost savings
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Close the feedback loop, improve loyalty, and increase revenue from referring providers

Stakeholders: ACOs/CINs, Dentists, Health Systems, Hospitals, Payers

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Acquire and retain patients with provider relationship management software (CRM)

Stakeholders: ACOs/CINs, Dentists, FQHC, Health Systems, Hospitals, Payers, PCPs, Pharmaceuticals

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Improve visibility of provider affiliations across the network and reduce leakage

Stakeholders: ACOs/CINs, FQHC, Health Systems, Hospitals, Payers

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Triage and match patients with the best providers with clinical decision support checklists

Stakeholders: ACOs/CINs, Dentists, FQHC, Health Systems, Payers, PCPs, Pharmaceuticals

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Communicate with online messages and consults versus fax or phone-calls on hold

Stakeholders: ACOs/CINs, Dentists, FQHC, Health Systems, Hospitals, Payers, PCPs

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Deliver faster, better quality care for patients

Stakeholders: ACOs/CINs, Dentists, FQHC, Health Systems, Hospitals, Payers, PCPs, Pharmaceuticals

Manage Referral Relationships

All-In-One Software Platform

Referral Management

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Manage all inbound and outbound referrals using intelligent platform which alerts users when referrals need attention and automatically sends status updates to referring providers to close the feedback loop with them.

Consult Management

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Electronic consults allow primary care offices to invite specialists to a secure online discussion to review a specific patient case and exchange messages and files prior to sending the referral.

Marketing CRM

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Research potential referral partners using directory of over 5 million providers, track marketing and outreach activities across referral partners and report on referral volume per marketing representative.

SmartMATCH Decision Support

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System automatically prioritizes specialty providers based on accepted insurance, provider affiliation, average wait time, distance from patient, and other metrics in order to match the patient with the most appropriate provider.

SmartFAX Management

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Manage all inbound and outbound faxes and categorize new faxes as referrals or documents for existing patients so the system can automatically route the faxes to the referrals queue or the integrated EHR.

Patient Access and Engagement

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Embrace consumerization of healthcare with an increased focus on customer service by ensuring patients are engaged throughout the entire referral process resulting in a better patient experience and increased loyalty to their providers.

Real-Time Analytics

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Gain better insight into your business using real-time analytics such as the metrics dashboard, referral volume, trends, leakage rate, capture rate, service levels, wait times, outreach results, competitor patterns, etc.

What Are The Benefits?

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25 %

Increase referral volume more then 25%

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37 %

Increase operational efficiencies up to 37%

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80 %

Decrease appointment wait times up to 80%

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65 %

Reduce patient leakage up to 65%

Solve Your Interoperability Challenge

We integrate with ALL electronic medical record and practice management software with Direct Message, API, HL7, or FHIR.

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Request a Demo

See how ReferralMD delivers a better experience for providers, staff, and patients.

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