Better Communication, Better Outcomes
The leading healthcare CRM software; provider network management, referral handoffs, e-consults, patient access tools, and provider-directory with decision support.
Solution Use Cases
Manage Referral Relationships
All-In-One Software Platform
Manage all inbound and outbound referrals using ReferralMD, an intelligent platform that alerts your staff when referrals need attention and automatically sends status updates to referring providers to close the feedback loop with them.
Electronic consults allow primary care offices to invite specialists to a secure online discussion to review a specific patient case and exchange messages and files prior to sending the referral.
Research potential referral partners using directory of over 5 million providers, track marketing and outreach activities across referral partners and report on referral volume per marketing representative.
SmartMATCH Decision Support
System automatically prioritizes specialty providers based on accepted insurance, provider affiliation, average wait time, distance from patient, and other metrics in order to match the patient with the most appropriate provider.
Manage all inbound and outbound faxes and categorize new faxes as referrals or documents for existing patients so the system can automatically route the faxes to the referrals queue or the integrated EHR.
Patient Access and Engagement
Embrace consumerization of healthcare with an increased focus on customer service by ensuring patients are engaged throughout the entire referral process resulting in a better patient experience and increased loyalty to their providers.
Gain better insight into your business using real-time analytics such as the metrics dashboard, referral volume, trends, leakage rate, capture rate, service levels, wait times, outreach results, competitor patterns, etc.