Better Communication, Better Outcomes
The leading healthcare CRM software; provider network management, referral handoffs, e-consults, patient access tools, and provider-directory with decision support.
Solution Use Cases
Manage Referral Relationships
All-In-One Software Platform
Manage all inbound and outbound referrals using ReferralMD, Our intelligent referral tracking platform alerts your staff when patient referrals need attention. It automatically sends status updates to referring providers to close the feedback loop.
Electronic consults allow primary care offices to invite specialists to a secure online discussion to review a specific patient case and exchange messages and files prior to sending the referral.
Improve your healthcare marketing strategy and research potential referral partners using our directory of over 5 million providers. Track your organization's healthcare marketing efforts including outreach to referral partners, and referral volume analytics for your marketing team, and store it all in a centralized CRM. The result is improved patient satisfaction and loyalty.
SmartMATCH Decision Support
System automatically prioritizes specialty providers based on accepted insurance, provider affiliation, average wait time, distance from patient, and other metrics in order to match the patient with the most appropriate provider.
Manage all inbound and outbound faxes and categorize new faxes as referrals or documents for existing patients so the system can automatically route the faxes to the referrals queue or the integrated EHR.
Patient Engagement Tools
Embrace consumerization of healthcare with an increased focus on customer service by ensuring patients are engaged throughout the entire referral process resulting in a better patient experience and increased loyalty to their providers.
Gain better insight into your healthcare business using real-time analytics such as the metrics dashboard, patient referral volume, trends, leakage rate, capture rate, service levels, wait times, outreach results, competitor patterns, and more. Use the information to make informed decisions to improve your practice's bottom line.